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Senior Field Service Engineer

At inPhocal, we are revolutionizing the industrial laser marking industry. Our groundbreaking and patented technology delivers an ultra-long focus depth, enabling high-speed, high-precision marking on complex and curved surfaces without refocusing—a capability unmatched by any other system in the world.

With our machines already in the field and a rapidly growing client base, we are scaling up fast. To ensure world-class technical support for this growth, we’re looking for a Senior Field Service Engineer. 

How You'll Make an Impact

You will be the primary escalation point for our customers' challenges. This role is ideal for a hands-on problem-solver who can lead advanced diagnostics, critical repairs, and new installations. As a senior member of the team, you will ensure our customers achieve maximum uptime while mentoring others and helping to build our service protocols.

Your responsibilities will include:

• Lead Field Operations: Own the on-site installation, commissioning, maintenance, and advanced troubleshooting of our laser systems.
• Be the Expert: Serve as the primary escalation point for complex technical issues, both on-site and remotely.
• Mentor & Train: Train customer staff on our systems and actively mentor our growing service team.
• Drive Improvement: Collaborate with R&D to provide customer feedback for product improvements and help maintain clear technical documentation.
• Be On-the-Go: Travel regularly (domestically and internationally) to support our global clients.
• During off travel times: Be part of the customer support team, making sure that the customer documentations are up to date, participating in tech and pre-sales activities.

What You'll Bring

• 5+ years of hands-on field service experience, ideally with high-tech machinery in the packaging industry, industrial automation, or laser systems.
• Bachelor’s degree in Engineering (Mechanical, Electrical, Mechatronics, or related) or equivalent experience
• Expert-level troubleshooting and problem-solving skills (including reading schematics and technical drawings, assessing and modifying production lines to the needs of our system).
• Strong customer-facing and communication skills.
• A self-starter's mentality, balancing independence with teamwork.
• Experience with high-speed production lines in the packaging industry is a PLUS
• Experience with industrial coding equipment in the packaging industry is a PLUS

What We Offer

• Compensation: A competitive salary and participation in our Employee Stock Option Program (ESOP).
• Growth: A possible growth path to a broader role with more responsibilities. Continuous learning opportunities, internal training, and personalized coaching to help you excel.
• Impact & Culture: The chance to make a strategic impact in a fast-growing, international team with a great atmosphere, supported by fun events and social gatherings.
• Innovation & Development: The opportunity to work with groundbreaking, sustainable technology that revolutionizes the industry.